Terms and conditions

Regular cleaning

1. The Client is responsible for all cleaning products and equipment, unless other offer apply.
2. All cleaning equipments must be safe and in full working order.
3. The Client may cancel a cleaning visit by giving 24 hours notice. If not done on time T&T Cleaning Services reserves the right to charge the full amount for the cleaning visit.
4. T&T Cleaning Services has public liability insurance. Our policy will cover any accidental damages cost by any personal working on behalf of T&T. The Client must report any damages within 24 hours from the cleaning visit. Failure to do so will entitle Client to nothing.
5. All fragile and highly breakable items must be secured or removed by the Client.
6. The client must allow the cleaner access to hot water and power, otherwise T&T Cleaning do not guarantee satisfactory cleaning.
7. If keys are provided they must open the lock without any special effort or skills, otherwise the full cleaning prise will be charged.
8. If keys needs to be collected from third party £10.00 charge will apply.
9. Payment must be made cash or cheque on the day of the cleaning visit, or at the beginning of the month, upon receipt of a monthly invoice

One-off , spring and party cleaning

The Client is responsible for providing the task list and equipment in full working order. Washing up, ironing, cleaning of windows and laundry are not part of the above service and will not be done if not arranged with T&T Cleaning. Payments must be made cash on the date of the visit.

Carpet cleaning

T&T Cleaning Services reserves the right to amend initial quotation should the Client’s original requirements change. Please note that in some cases the Client’s carpets cannot be cleaned as new, because of old permanent stains, which cannot be removed completely. The Client responsibility is to arrange parking for our vehicle during the time spent at the Client’s premises and £8.00 CC will occur, if Client’s property falls within that zone. Payments must be made cash or cheque on the day of the visit and there is £60.00 callout charge. If the Client cancel a carpet/hard floor cleaning visit in 24 hours of the visit a 50% charge will apply.

After cancellation of the cleaning service

By entering into a service agreement with T&T Cleaning the Client agrees that after termination of the cleaning service he/she will not hire or use any home related services provided by a present cleaner introduced to the Client by T&T Cleaning services. If the Client does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £2000.00.

By ordering T&T service by phone, mail, fax or website, the Client agrees to be bound by T&T Terms and Conditions. These Terms and Conditions shall be governed by the relevant UK laws, and by agreeing to be bound by them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the UK.

T&T Cleaning Services reserves the right to make any changes of these Terms and Conditions without giving any prior notice.